On a serious note, the most important aspect of the robot aided dispensing is the level of accuracy that is achieved. Due to barcode technology and vigorous checks in place to make sure every product is identified correctly, we are able to dispense at a much higher level of accuracy.
We are a busy pharmacy and, through experience we have seen that the busier pharmacies get, the more likely mistakes can occur. The errors involved in picking the wrong pack off the shelf have been massively reduced with this system.
We are not going to pretend the system is 100% perfect, so we still have the staff to carry out the same double checks that occur in every Pharmacy.
The robot then allows the staff to spend more time checking the clinical appropriateness of your prescription and sorting out any problems. Picking up packs and unpacking boxes are now taken care of, so the team also find their work more rewarding.